Frequently Asked Questions

Everything you need to know about our handcrafted home goods.

How long will it take to receive my order?

Since many of our items are handcrafted to order, please allow 3-5 business days for processing. Standard shipping typically takes an additional 3-7 business days depending on your location.

What is your return policy?

We want you to love your home decor. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.

Are the materials used eco-friendly?

Yes, Sarah Strachan Craft is committed to sustainability. We use ethically sourced materials and plastic-free packaging whenever possible to minimize our environmental footprint.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.

Can I request a custom design?

We love creating unique pieces! Please contact us through our 'Custom Orders' page with your ideas, and Sarah will get back to you with a quote and timeline.

How do I care for my handcrafted items?

Each product comes with a specific care card. Generally, we recommend gentle hand-washing for textiles and using a damp cloth for wood and ceramic pieces to preserve their finish.